Cancellation policy

Last updated January 1, 2024

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. If you have any questions or concerns, you can contact us at support@boketomedia.com or click the chat widget in the bottom right corner of our website.

Subscriptions

When you purchase a subscription you will either receive repeat deliveries or digital access based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. In most cases, you will be charged upfront.

You may be able to cancel a pre-ordered item prior to fulfilment, but your ability to do so remains contingent on the internal inventory status of the physical item(s) ordered. If the order has been fulfilled or the item has already been manufactured, then you cannot cancel the order. See our returns policy for more details on returns and refunds.